Privacy Policy
This privacy policy governs the manner in which Escapades Itinérantes collects, uses, maintains, and discloses information collected from users of our online platform. This policy applies to the site and all products and services offered by Escapades Itinérantes.
Collection of Personal Data
We may collect personal data from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our online platform. Personal data may include, where necessary and relevant for providing our services, name, contact information, payment details, and other information relevant to planning and facilitating travel arrangements such as nationality, date of birth, and travel preferences. We collect personal data from users only if they voluntarily submit such information to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain site-related activities or using our services.
We may also collect non-personal data about users whenever they interact with our site. Non-personal data may include the browser name, the type of computer and technical information about users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
Our site may use "cookies" to enhance user experience. Cookies are small files placed on your computer's hard drive by your web browser for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
How We Use Collected Information
Escapades Itinérantes may collect and use users' personal data for the following purposes:
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the user may contact us via our site.
To administer content, promotion, survey or other site feature: To send users information they agreed to receive about topics we think will be of interest to them.
To fulfill the services requested: We use the information you provide to plan and execute road trips, create itineraries, coordinate vehicle rentals, book accommodations, and provide logistical support as part of the services we offer.
Legal Basis for Processing
We process your personal data based on several legal grounds:
Performance of a contract: The processing is necessary for the performance of a contract for services to which you are party or in order to take steps at your request prior to entering into a contract.
Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Consent: We may rely on your consent for specific uses of your data, particularly for sending marketing communications where required. You have the right to withdraw your consent at any time.
Legal obligation: Processing may be necessary for compliance with a legal obligation to which we are subject.
Sharing Your Personal Data
We do not sell, trade, or rent users' personal data to others. We may share generic aggregated demographic information not linked to any personal data regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission or where there is another legal basis for doing so.
In the context of providing our travel services, we will necessarily share certain personal data with third parties such as accommodation providers, vehicle rental companies, activity operators, and potentially government authorities (e.g., for visa processing, if applicable). This sharing is essential for fulfilling your travel arrangements and is done only to the extent necessary for this purpose. These third parties are typically independent data controllers or processors who will process your data according to their own privacy policies and applicable laws.
International Data Transfers
As a travel company, providing services may involve transferring your personal data to destinations outside of your country of residence, including countries outside the European Economic Area (EEA). We will ensure that any transfer of personal data to countries outside the EEA is carried out with appropriate safeguards in place, such as standard contractual clauses approved by the European Commission, or other lawful mechanisms, to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.
Data Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data, username, password, transaction information and data stored on our site.
Your Data Protection Rights
Subject to certain conditions under applicable law, you have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Changes to This Privacy Policy
Escapades Itinérantes has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using our site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Escapades Itinérantes
37 Rue du Commerce, 2nd Floor
Tours, Centre-Val de Loire, 37000
France